Help Center

We are really sorry to hear this! However, once your order has been placed we are unfortunately unable to manually add the discount. Please note that this discount may be used on your next order.

Please allow 1 - 3 business days for your order to be processed
During high volume periods and sales, dispatch times may vary.

After your order is shipped, please expect to receive it within 5-26 days.

(Business days are Monday-Friday. Public holidays excluded. All delivery timeframes are an estimate only.)

Your order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country. Air Humidifiers are not responsible for any custom clearance charges or delivery delays; you should contact your local postal provider for more information.

Please note:

Air Humidifiers does not refund shipping charges for packages that are undeliverable due to a wrong adress provide by customers or refused/unclaimed by customers.

We understand that we are all humans. If the shipping address is incorrect, please email us within 5 hours of placing the order. Even if we will do our best, we cannot 100% guarantee the changes will go through. Please ensure you review your order before confirming your purchase. 

If your order was dispatched to incorrect address as entered in your details, we will need to wait until the order is returned to us before we can process a replacement. We cannot guarantee a return will be received due to local postal procedures.

Please note: Your shipping address must be entered in English.

Send us an enquiry via our Contact Us page or email us at hello@air-humidifier.com. So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address, image of the product you received and the issue with your order.

Here at Air Humidifiers, we pride ourselves on providing quality products for our customers across the globe. With this in mind, if you receive a product that is not working, please take and send us a clear video showing the issue with the product.

So our customer service team can help you as fast as possible, please also include your order number, your full name and shipping address.

Send us an enquiry via our Contact Us page or email us at hello@air-humidifier.com. So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address and reason for return/refund.

To be eligible for a return/refund, your item must be returned 45 days after the purchase and at the buyers cost. The products must be in unused and in the same condition that you received it. It must also be in the original packaging.

We cannot accept returns/refund on orders that have been used/opened.

Please note: Air Humidifier does not refund shipping charges for returned packages.

At Air Humidifiers we are aware that all information collected on our website must always be transferred securely, stored safely and will not be given out to third parties.

Cookies are used to improve your experience of our website, but you will always remain anonymous when shopping at Air Humidifiers .